Existing Customers

Support for your existing Lion project.

This form is only for existing Lion Windows & Doors projects. We do not accept standalone service, repair, maintenance, caulking, or glass-only replacement jobs.

Already a Lion customer? Let us know what's going on and we'll route it to the right technician.

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01 — Your Info

Let's find your account.

First name Please enter your first name.

Last name Please enter your last name.

Phone Please enter a valid phone number.

Email Please enter a valid email.

Job address Please enter the job address.

Job PO/Name

02 — The Issue

What's going on?

Order & Item Number

Manufacturer Please select a manufacturer, or choose “Not sure”.

Product type Please select a product type.

Issue description Please describe the issue.

How urgent is this?

UrgentActive leak / safety issue SoonWithin a couple of weeks FlexibleWhenever convenient Please select an urgency level.

Warranty & Service Fee Policy

Our team will first review your submission to determine whether the issue may be warranty related.

If the product and/or installation is no longer under warranty, or if the issue is determined to be non-warranty related (including adjustment, maintenance, wear and tear, misuse, or third-party work), a service trip charge will apply, regardless of whether the issue can be resolved on site. Any repair work beyond evaluation will be quoted separately and require approval prior to proceeding.

Service Trip Charge — Based on distance from our showroom (90025):

0–10 miles: $175
10–20 miles: $225
20–30 miles: $275
30+ miles: Quoted case-by-case

If the issue is confirmed as a covered warranty item, the trip charge may be waived or credited, subject to manufacturer and installation warranty terms.

I have read and understand the warranty and service fee policy. Please confirm you have read the policy.

03 — Photos

Add a photo if you can.

Not required, but it helps our technicians prep before the visit.

Upload photo(s)

Click or drag photos here JPG, PNG — up to 5 files

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✓

Service request received.

One of our technicians will review your request and reach out to schedule a visit — urgent leak or safety issues are prioritized same-day when possible. For anything urgent, call 310-800-1585.

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